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STORE POLICY

TERMS AND CONDITIONS

Welcome to asees, your trusted online destination for genuine crystals and healing stones. To ensure a positive and transparent shopping experience for our valued customers, we have established the following online store policy:

  1. Product Authenticity and Quality:

    • We guarantee that all crystals and healing stones offered on our website are authentic and ethically sourced. Each item is handpicked by our team to meet our standards of quality and authenticity.

  2. Returns and Exchanges:

    • We offer a 3-day return or exchange policy for items in their original condition with proof of purchase. Refunds will be issued in the original form of payment.

    • Customers are requested to make videos of unboxing and email them to us.

    • Please note that raw crystals or custom-made products may not be eligible for return or exchange.

  3. Product Descriptions and Images:

    • We strive to provide accurate product descriptions and high-quality images to help you make informed purchasing decisions. However, please note that colors and textures may vary slightly due to natural variations in crystals and lighting conditions.

  4. Privacy and Security:

    • We are committed to protecting your privacy and personal information. Any data collected during transactions will be handled securely and used only for order processing and customer service purposes.

    • We use industry-standard encryption technology to ensure the security of your online transactions.

  5. Customer Support:

    • Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at info@asees.co.in or through our website's contact form.

    • We strive to respond to all inquiries promptly and provide assistance to ensure your satisfaction.

  6. Shipping and Delivery:

    • We offer fast and reliable shipping services to deliver your orders promptly. Shipping times may vary depending on your location and the shipping method selected during checkout.

    • You will receive a confirmation email with tracking information once your order has been shipped.

  7. Community Guidelines:

    • We promote a supportive and inclusive online community for crystal enthusiasts. We encourage respectful interactions among customers in our online forums and social media channels.

    • Any behavior that is disruptive, offensive, or disrespectful to others will not be tolerated.

By shopping at asees, you agree to adhere to our online store policy. If you have any questions or require assistance, please don't hesitate to reach out to us. Thank you for choosing asees as your trusted source for crystals and healing stones.

PRIVACY & SAFETY

At asees, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

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Information We Collect:

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Personal Information: When you make a purchase or register for an account on our website, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.
Usage Information: We may collect non-personal information about your interactions with our website, including the pages visited, products viewed, and your IP address. This information helps us improve our website and tailor our offerings to better meet your needs.
Cookies: Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and activities on our website.

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How We Use Your Information:

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Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
Account Management: If you create an account on our website, we use your information to manage your account, including sending order confirmations, tracking shipments, and facilitating returns or exchanges.
Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, and promotions. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails or contacting us directly.
Improving Our Services: We may use your information to analyze trends, track user interactions, and gather demographic information to improve our website, products, and services.


Information Sharing and Disclosure:

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you. These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.
Legal Compliance: We may disclose your information as required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

PAYMENT METHODS

Credit / Debit Cards

UPI
Cash on Delivery

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