RETURN & EXCHANGE

SHIPPING POLICY

Shipping Methods and Rates:

Domestic Shipping (India):

Standard Free shipping all over India.

International Shipping:

All international orders would be processed with a USD 20/ INR 1600 delivery fee.

Order Processing Time:

Orders are typically processed and shipped within 1-3 business days after order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times:

Estimated delivery times vary depending on the shipping method selected and the destination. Customers can expect delivery within 3-7 business days for domestic orders. For International orders, it would take 10-12 business days for the shipment to reach your destination.

Tracking Information:
Once the order has been shipped, customers will receive a shipping confirmation email containing tracking information. Customers can track their package using the provided tracking number on the carrier's website.

Delivery Issues:

In the event of a lost or delayed package, customers should contact the shipping carrier directly to file a claim. We are not responsible for delays caused by weather, natural disasters, or other unforeseen circumstances.

Custom Duties:

All custom duties are to be born by the customer, asees does not cover any custom duties at the destination country.

Returns Due to Shipping Errors:

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipment. If a package is returned to us due to a shipping error on our part, we will cover the cost of reshipment or offer a refund for the order, including shipping fees.

Contact Information:

If you have any questions or concerns about our shipping policy, please contact us at info@asees.co.in/ +91 7011860305.

Policy Updates:

We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on this page.

By placing an order with us, customers agree to abide by the terms outlined in this shipping policy.

RETURN & EXCHANGE POLICY

Eligibility:

as all our jewellery is handcrafted and every piece is unique, we do not accept returns on orders placed with us! However, you can contact our customer care in case of special cases!

Damaged Products: If you receive a damaged product, please contact our customer service team immediately. An unboxing video is required to process claims for damaged items. This helps us verify the damage and expedite your replacement.

Thank you for choosing asees. We appreciate your trust in our brand and are here to ensure your satisfaction with every purchase.

Timeframe:

You have 3 calendar days from the date of delivery to initiate an exchange.

Refunds:

Your refunds will be processed once the return item reaches us and you should receive the refund within 3-5 business days.

Return/Exchange Process:

Contact our customer service team within the 3-day period to initiate exchange process. You can reach us via email at info@asees.co.in or by phone at +91 8595105826.
Provide your order number and details of the item(s) you wish to return or exchange.
Our customer service team will guide you through the next steps, which may include providing a return shipping label or arranging for the exchange of the product.
Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange accordingly.

Refund/Exchange Terms:

Refunds will be issued to the original payment method used for the purchase.
Exchanges are subject to product availability. If the requested exchange item is unavailable, a refund will be processed instead.
Shipping costs (if applicable) are non-refundable, and the customer is responsible for return shipping fees unless the return is due to our error or a defective product.

Exceptions:

Items damaged or defective upon arrival: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund at no extra cost to you.

If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team. We're here to help!

Email: info@asees.co.in
Phone: +91 7011860305
Business Hours: Mon-Fri, 10:00-18:00
Thank you for choosing asees. We appreciate your trust and support!

asees
A Block, DLF Phase-1, Gurugram
Haryana