Frequently Asked Questions

How long will it take for my order to arrive?

We typically process orders within 1-3 business days. Shipping times may vary depending on your location. Please check our Shipping Policy for more information.

What is the return process?

As all our items are handcrafted, we do not offer a return on the products. In special cases, if you do not like the product, we will offer a replacement. If damaged products are received, we will require an unboxing video to confirm the claim!

What are the shipping charges?

We offer free shipping in India

Do you ship internationally?

Yes, we offer international shipping. Charges and shipping times may vary based on your location!

What is the jewellery made of?

The Jewellery is made from either sterling silver or nickel-free brass, with natural crystals and semi-precious jewels.

Are the crystals ethically and sustainably sourced?

Yes, we are committed to ethically sourcing our crystals from reputable suppliers who adhere to ethical mining practices.

How do I check if my crystal is genuine?

While we provide crystal certification with our orders, you can use a basic cold test to check if your crystal is natural or synthetic. Cold Test Put the crystal in the refrigerator for a few minutes to ensure it is at a cool temperature. Place the crystal on a flat surface and put a piece of ice on top of the crystal. If the ice starts melting quickly on the surface of the crystal, your crystal is genuine.

FAQ